A Day in the Life

The same workday — with and without Frisco. This is what your DSPs and coordinators experience right now, and what changes.

Without Frisco	With Frisco
7:00 AM — Start of shift
DSP arrives and tries to remember what goals to address. Checks a paper binder or a PDF on their phone. Takes 10 minutes to find the right service plan.	DSP opens Frisco on their phone. The client's plan, goals, and shift notes load immediately. They start on time — informed.
10:00 AM — Visit verification
DSP manually writes down arrival and departure times. Coordinator worries whether EVV will match the billing system later.	EVV captures visit automatically. Data syncs to billing in real time. No manual entry, no mismatch risk.
12:30 PM — Documentation
DSP fills out a paper form or copies boilerplate into a generic notes field. Notes lack specificity. Supervisor will have to follow up.	Frisco prompts the DSP with structured, goal-linked documentation. Notes are complete, individualized, and compliant by default.
3:00 PM — Incident occurs
Supervisor is called. Paper incident form is filled out. It gets emailed or faxed. Follow-up tracking happens in a spreadsheet — if it happens at all.	Incident is logged in Frisco instantly. Required fields guide thorough documentation. Follow-up tasks are tracked automatically.
5:00 PM — End of day
Coordinator reconciles schedules, EVV records, and billing manually. Finds 3 mismatches. Spends 45 minutes correcting before submission.	Coordinator reviews a clean billing dashboard. Frisco has flagged the one discrepancy automatically. Fixed in 5 minutes.
Monthly billing cycle
Billing team spends 2 days preparing claims, chasing documentation, and correcting errors before submission. Denial rate: 8–12%.	Billing pulls from verified, documentation-backed EVV data. Claims go out clean. Denial rate drops to under 2%.