Category

  • Frisco and HCBS for IDD
  • Custom Needs
  • Product Features
  • Medication Management
  • Billing

Frequently Asked Questions

Q. What is IDD and HCBS?

 

IDD stands for Intellectual and Developmental Disabilities, referring to a diverse range of lifelong conditions that affect an individual’s cognitive and adaptive functioning. HCBS stands for Home and Community-Based Services, which are designed to support individuals with IDD to live independently in their communities.

 

Q. What is Frisco?

 

Frisco is a comprehensive software solution specifically designed to streamline and enhance the management and delivery of services for individuals with IDD and HCBS providers. It offers a range of features to automate processes, improve communication, and ensure compliance.

 

Q. How can Frisco product help IDD and HCBS providers?

 

Frisco helps HCBS providers by offering features such as client management, scheduling and attendance tracking, billing and invoicing, care plan management, reporting and analytics, documentation and compliance management, and communication tools. It aims to improve operational efficiency, reduce administrative burdens, and enhance the overall quality of care.

 

Q. How can Frisco help HCBS delivery?

 

Frisco can help in several ways, such as:

 

  • Streamlining administrative tasks, reducing paperwork, and improving efficiency.
  • Enhancing communication and collaboration among team members, clients, and caregivers.
  • Ensuring accurate and compliant service documentation, billing, and invoicing.
  • Facilitating service planning, goal setting, and progress tracking.
  • Improving coordination between different service providers and agencies.
  • Generating insightful reports and analytics to inform decision-making and resource allocation.
  • Medication Management

Q. Is Frisco customizable to meet specific needs?

 

Yes, Frisco is designed to be highly customizable. It can be tailored to meet the unique requirements of different organizations, allowing them to configure workflows, data fields, forms, and reports according to their specific needs. We understand that every organization is unique, and our product can be configured accordingly to ensure a seamless fit.

 

Q.Is Frisco compliant with relevant regulations and standards?

 

Absolutely. Frisco is built with compliance in mind. It adheres to industry standards and regulations, including HIPAA (Health Insurance Portability and Accountability Act) and Medicaid guidelines. It provides features and security measures to safeguard sensitive client information and ensure data privacy.

 

Q. Can Frisco integrate with existing systems?

 

Yes, Frisco is designed to integrate with existing systems to maximize efficiency and minimize disruptions. We offer integration capabilities with various third-party systems, including electronic health records (EHR) systems, payroll systems, and accounting software, among others. This ensures seamless data exchange and eliminates the need for manual data entry.

 

Q. How user-friendly is Frisco?

 

Usability is a key consideration in the design of our product. We strive to provide a user-friendly interface and intuitive workflows to ensure ease of use for all users, including IDD and HCBS providers, staff members, and administrators. Training and ongoing support are also provided to facilitate a smooth transition.

 

Q. Is customer support available for Frisco?

 

Yes, we offer comprehensive customer support to assist users with any questions, issues, or technical difficulties they may encounter. Our support team can be reached via email, phone, or through our online support portal.

 

Q.Is a demo available?

 

Yes, we offer product demos for interested organizations. During the demo, users can explore the features and functionalities of Frisco to evaluate its suitability for their specific needs.

 

Q. Can Frisco scale with the organization’s growth?

 

Yes, Frisco is designed to scale with the organization’s growth. It can accommodate the needs of both small and large organizations, allowing them to add new users, expand service offerings, and adapt to changing requirements without significant disruptions.

 

Q. How can our organization get started with Frisco?

 

To get started, simply reach out to our sales team through our website or contact information. They will guide you through the onboarding process, including licensing, implementation, training, and ongoing support to ensure a successful deployment.

Q. What features does Frisco offer?

Frisco offers a range of features, including:

 

  • Case management and client tracking
  • Service planning and documentation
  • Billing and invoicing
  • Scheduling and staff management
  • Communication and collaboration tools
  • Reporting and analytics
  • Compliance management
  • Medication Management

Q. How can Frisco help with medication management?

 

Frisco helps maintain electronic Medication Administration Record, that assures medication accuracy. By connecting with the pharmacy Frisco helps maintain medication and treatment information for an individual.

Q. Can Frisco help me in my billing process?

Yes, Frisco is built to assist with accurate billing, and invoicing. Frisco connects to the Medicaid Portal and helps submit your organization’s bills.

If you have other questions, please send us a message.

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